Answers to common questions.

Enter where you are going, when you arrive and when you leave. We show garages and lots nearby with the total price for that window, the distance and the walking time. You can sort and filter the results.

Some rates are sold as blocks, for example an evening rate that is valid until 2 am. The pass always covers at least the window you asked for; the card tells you when it covers more.

Not yet. If your plans change, cancel within the policy shown on your booking and make a new booking for the new time.

No. You can book as a guest with your email, phone and license plate. An account lets you see past bookings and save vehicles.

Your booking page and confirmation email include a pass. Depending on the garage it is a QR code to scan, your license plate (cameras read it), or a pass to show the attendant. The entry instructions are on the pass.

Use Find my booking with your confirmation code and email, or sign in to see your bookings.

Arrive within the window on your pass. Leaving after the covered end time may be charged at the garage at its posted rate.

Each rate shows its cancellation policy before you pay. Many can be cancelled free until the start time; some have a cut-off, and some are non-refundable. See the cancellation policy.

Refunds go back to the original payment method. Your bank usually shows them within 5 to 10 business days.

Many garages recognize plates at the gate, and attendants use it to match you to your booking. It is only shared with the garage you booked.

Choose "Oversize" when searching. Listings also show clearance height where we have it. Some garages charge extra on site for oversize vehicles; the listing says so if that applies.

The total is the parking rate for your window plus any booking fee from the provider and, where it applies, a ParkPassGo service fee. Every line is shown before you pay.

Your card is authorized when you check out and charged when the garage confirms your booking, usually within seconds. If the garage cannot confirm, the authorization is released and you are not charged.

Some garages and lots list directly with ParkPassGo. Others come from parking providers we work with. Prices and availability are refreshed regularly; the price you see at checkout is the price you pay.

That garage works with ParkPassGo directly: we manage its availability, and the operator sets its rates with us.